Return & Exchange Policy

 

We are happy to hear from you! Please allow 24-72 hours  (business days) for a response via email. Please note our operating hours are 10am-5pm Mon-Fri, we are closed Saturday & Sunday. 

Le’Aura Body Treats Return & Refund Policy

Lost, Stolen, or Damaged Packages

 

If your package is lost, stolen, or arrives damaged, please file a claim directly with UPS at UPS Claim Center.

Once your claim is submitted, email a copy of the claim confirmation along with supporting photos to Leaurabodytreatscs@yahoo.com

Order Changes & Address Corrections

  • We cannot make changes once an order has been processed in our system.
  • If you notice an address error, email us with your correct name and mailing address immediately.
  • If the order has already shipped, reshipment costs are the responsibility of the customer once the package is returned to us.

90-Day Money-Back Guarantee 

Effective May 18, 2023 at 11:59 PM, we proudly offer a 90-day money-back policy for customers who meet the following requirements:

  1. Before Photo Required – Within 14 days of purchase, email a clear “before” photo of your skin to Leaurabodytreatscs@yahoo.com.
    • Refund requests without a before photo emailed within 14 days cannot be approved.
  2. Product Usage – You must use at least 50% of the product to accurately evaluate results.
    • Each item, including products in bundle kits, requires its own claim and usage proof.
  3. After Photo & Routine – If you are not satisfied after 90 days, email:
    • An “after” photo of your results
    • A brief description of your skincare routine and reason for dissatisfaction
  4. Return Shipment – Once your claim is approved, return the product to:
    Le’Aura Body Treats
    35 Meadow St, Brooklyn, NY 11206
    Returns must be received within 115 days of purchase to qualify for a refund.

Refund requests without a before photo emailed within 14 days cannot be approved.

For any other questions or inquiries, please contact us at Leaurabodytreatscs@yahoo.com.